Refund policy

Exchanges

Is your item the wrong size for your pup? No problem.

We allow the exchange of purchased items for different sizes that are in stock. Once your exchange request is approved, the replacement item will be shipped directly to you. Price differences may apply. 

 

Returns

To be eligible for a return, your item must be unused (+ hair-free), unwashed, and in the same condition in which you received it.

• Returns received within 30 days of original ship date will be refunded in full, minus shipping charges

• Returns received within 31-60 days of original ship date will receive store credit

• We cannot accept returns after 60 days

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

 

Special Considerations

Pupculture products are designed only for use with domesticated animals. Do not use the product for any other purpose(s). If your animal has severe behavioral issues and or is very aggressive, please consult with your veterinarian or certified animal trainer before using the products.

It is the end-users, owners or purchaser's responsibility to ensure the animal is using the correct product and appropriate size range. For example, if your animal is using a small size product during their puppy stage, the product may not be suitable for a fully grown adult. Please contact our representative to ensure the product you are using is fit for your breed and the recommended size range is being considered. Pupcultre will not be held responsible if improper selection of dog collar, leash, harness is used based upon the animal's size, weight or strength. 

Our warranty does not cover damage inflicted on our products by objects or the dog (such as chewing). Products should not be left unattended with a dog. Damage caused beyond our product's purpose and usage is out of our control. 

Although all products have been safety-tested. End-users, owners and purchaser's cannot solely rely upon collars, leashes, harnesses to provide all safety considerations typical with the maintenance, care, custody or control of an animal. It is the end-users, owners and purchaser's responsibility to ensure their animal is in a safe environment before using the product(s).