WHATS THE BEST WAY TO CONTACT PUPCULTURE?
Email us at email@example.com
Slide into our DMs on IG: pupcultureca
WHAT'S THE MEASUREMENTS OF YOUR HARNESS, LEASHES AND COLLARS?
Please refer to our size chart for proper measurements. Please ensure you carefully measure your dog's chest and neck size before placing an order.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
We aim to process and ship within 2-3 business days (excluding weekends).
WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
Please visit our returns & exchanges policy page.
HOW MUCH DOES SHIPPING COST AND DO YOU OFFER FREE SHIPPING?
We offer free domestic shipping on orders over $50.00. For more information, please visit our shipping policy page.
WHY DOES MY PRODUCT LOOK DIFFERENT FROM THE ONES IN THE PHOTOS?
We create all artwork ourselves on Procreate and Adobe Illustrator. Due to artwork pattern repeat, your individual design placement may look slightly different than the product photos. No two items are exactly the same.
HAVE YOUR PRODUCTS BEEN SAFETY TESTED?
Yes! All products have been safety tested.
Here are the results from our product test load:
LEASH (metal clip)
- Small is rated to withstand 175kg (385lbs) of force
- Medium/Large is rated to withstand 344kg (758lbs) of force
COLLAR (plastic buckle)
- Small is rated to withstand 125kg (275lbs) of force
- Medium is rated to withstand 270kg (595lbs) of force
- Large is rated to withstand 324kg (714lbs) of force
HARNESS (combination of plastic buckle and two metal D-rings)
- Small is rated to withstand 590kg (1300lbs) of force
- Medium is rated to withstand 545kg (1201lbs) of force
- Large is rated to withstand 515kg (1135lbs) of force
With all harnesses and collars, we recommend that the straps are properly adjusted to make sure your pup is secured before use.
We advise for all dogs who are pullers to clip into a harness versus just a collar on its own.